Privacy Policy jkc8 — Personal Data Protection for Members in Malaysia

Introduction & Scope of the jkc8 Privacy Policy

This Privacy Policy is published by jkc8 and applies to all users who register or access the jkc8 platform at jkc8.vip, including the mobile app and any related platforms operated under the jkc8 brand.

This document clearly outlines:

• Types of personal information we collect from you
• Purpose of collecting and using such data
• How we store, protect, and manage your data
• Circumstances under which data may be shared with third parties
• Your rights as a data owner and how to exercise them
• How to contact us regarding privacy matters

Jkc8 is committed to complying with all applicable data protection laws and regulations. We update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest updated date will always be displayed at the top of this document.

Types of Personal Information Collected

Jkc8 only collects information that is strictly necessary to provide you with the best and most secure service. We follow a data minimisation principle — we do not request what we do not need.

We do not collect any sensitive information such as biometric data, medical records, or religious/belief information unless required by applicable law.

How Your Information Is Collected

Jkc8 collects your personal information through various clear and transparent channels:

• Account registration: When you register, we collect basic information such as your name, email, and phone number required to create your account.
• KYC Process: When you submit identity verification documents to enable a withdrawal or when requested by our security team.
• Financial transactions: Bank and e-wallet information is collected during the deposit process or when registering a withdrawal method.
• Platform usage: Technical and usage data is collected automatically when you browse or play on the jkc8 platform — this includes your IP address, device type, and session history.
• Support communications: When you contact the jkc8 customer support team via live chat or email, communication records are stored for reference and service quality improvement.
• Cookies and tracking technologies: We use session cookies and preference cookies to enhance your browsing experience on the jkc8 platform. You can manage your cookie settings through your browser at any time.

Purpose of Using Your Personal Data

Jkc8 uses collected personal information solely for legitimate purposes relevant to the operation of the platform. We do not use your data for purposes outside the scope stated below:

• Account management: Create, verify, and securely maintain your user account.
• Transaction processing: Process deposits, verify withdrawals, and maintain your financial records accurately.
• Identity verification: Comply with KYC and AML (Anti-Money Laundering) requirements mandated by law.
• Security and fraud prevention: Monitor suspicious activity, detect intrusion attempts, and protect the integrity of the platform and all members' accounts.
• Customer support: Provide effective and relevant assistance based on your account information and interaction history.
• Responsible gaming: Analyze usage patterns to identify signs of problem gambling and provide appropriate support.
• Platform improvements: Analyze usage data in aggregate (without identifying individuals) to improve user experience, platform performance, and product offerings.
• Important communications: Send you account notifications, security updates, transaction confirmations, and important policy changes.

Data Sharing with Third Parties

Jkc8 understands the importance of your privacy and is serious about limiting the sharing of personal data. However, there are limited situations where data sharing may be required:

• Payment service providers: To process deposits and withdrawals, required transaction information is shared with approved payment providers such as DuitNow, Touch 'n Go, and affiliated banks. These providers are bound by strict confidentiality agreements.
• Game providers: Basic account information may be shared with game platform providers (slot providers, Live Casino) for technical and verification purposes only.
• KYC Service: Identity verification documents may be processed through trusted third-party KYC verification platforms that comply with international security standards.
• Legal requirements: jkc8 will disclose your personal information to the relevant authorities if required by a court order, legal writ, or valid regulatory requirement.
• Crime prevention: In cases of suspected fraud, money laundering, or other illegal activity, relevant information may be shared with the appropriate law enforcement agencies.

Jkc8 never sells, rents, or transfers your personal information to marketing companies, data aggregators, or any external commercial party for profit.

Data Security & Technical Protection Measures

Jkc8 continually invests in robust security infrastructure to ensure your personal data is protected at all times. The technical measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your browser and the jkc8 platform are encrypted using the latest SSL/TLS protocols.
• Encryption of data at rest: Sensitive information such as passwords, identification card numbers, and banking details is stored in encrypted format using industry-standard encryption algorithms.
• Two-factor authentication (2FA): A multi-layer authentication system is available to protect your account from unauthorised access.
• 24/7 security monitoring: Our automated monitoring system detects and alerts on any suspicious activity in real time.
• Internal access controls: Only jkc8 staff with specific authorisation may access users' personal data, and all access is logged and monitored.
• Regular penetration testing: The jkc8 platform undergoes regular security testing by independent cybersecurity experts to identify and resolve any vulnerabilities.

While we take all reasonable steps to protect your data, no digital security system can guarantee 100% absolute security. jkc8 will notify you within a reasonable timeframe should any security breach occur that affects your personal data.

Data Retention Period

Jkc8 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law:

• Active account data: Retained for as long as your account is active or as needed to provide services to you.
• Financial transaction records: Retained for a minimum of 7 years after the transaction date to comply with legal and accounting requirements.
• KYC documents: Retained for a minimum of 5 years after account closure or the last verification date, whichever is later.
• Support communication logs: Retained for 3 years for reference purposes and service quality improvement.
• Technical data and system logs: Retained for 12 months for security purposes and technical troubleshooting.
• Inactive account: Account data showing no activity for 2 years will undergo a review process and may be archived or deleted in accordance with established procedures.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

Your Rights as a Data Owner

As a jkc8 member, you have the following rights regarding your personal data, and jkc8 is committed to facilitating the exercise of those rights:

• Right to access: You may request a copy of all personal information we hold about you at any time.
• Right to correction: If any of your information is inaccurate or outdated, you may request a correction and we will update it promptly.
• Right to deletion: You may request the deletion of your personal data, subject to legal obligations that may require us to retain certain data for a specified period.
• Right to object to processing: You may object to the processing of your data for specific purposes, such as marketing communications.
• Right to data portability: You may request your personal data in a machine-readable format for transfer to another service provider where applicable.
• Right to withdraw consent: You may withdraw consent previously given for specific data processing at any time, without affecting any processing that has already taken place.

To exercise any of the above rights, please contact the jkc8 privacy team via our support email. We will process your request within 30 business days after your identity has been verified.

Cookies & Tracking Technologies

Jkc8 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Required session cookies: These cookies are essential for the platform's core operations — including login authentication, session security, and basic user preferences. They cannot be disabled without affecting platform functionality.
• Preference and functional cookies: These cookies store your preferences such as preferred language, display settings, and game choices to streamline your experience.
• Analytics cookies (anonymized): We use anonymized analytics data to understand how users interact with our platform, enabling continuous improvements.

You may manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the jkc8 platform.

Privacy Policy Updates & Contact Us

Jkc8 reserves the right to update this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or technologies used. When material changes are made:

• Notifications will be sent to the email address registered to your account
• Notices will be prominently displayed on the jkc8 platform for a minimum of 14 days
• The last updated date at the top of this document will be updated

Continued use of the jkc8 platform after such changes take effect will be considered your acceptance of the updated terms.